Q&A on Tickets

About Ticket Purchase

Click the [Go to Online Ticket Site] button on each program page or following.
Follow the instructions on Online Ticket Site to complete your purchase.

The ticket purchase can be made at the TIFF Ticket Center located in front of Yurakucho Station.

TIFF Ticket Center in front of Yurakucho Station

Service Hours:
*From Oct. 23th (Mon) to Nov. 1st (Wed)
*From 9:30 until 20 minutes after the start of the venue’s last screening of the day.

Purchase at TIFF Official Website

Credit Card

(Visa / MasterCard / JCB / Diners / AmericanExpress)


Purchase at TIFF Ticket Center in front of Yurakucho Station

Credit Card

(Visa / MasterCard / JCB / Diners / AmericanExpress)


Using the domain specified reception

When using mobile phone domain specified reception, please add "@ml.smart-theater.com".

When using au (@ezweb.ne.jp)

in addition to the above, add "@ml.smart-theater.com" to the "Spoofing Suppression List".

You can purchase tickets until 20 minutes after the start of the screening.

The number of tickets available for purchase is limited to 2 per order for all screenings.

Student same-day tickets can be purchased on TIFF Official Website and at TIFF Ticket Center in front of Yurakucho Station from 0:00 of the day of the screening for each film (only for films with seats remaining).
Please bring your student ID when purchasing and entering the theater.
If you do not present your student ID, you will be charged the difference.

In case the purchase deadline for reserved tickets has expired, tickets may be re-sold.
However, we cannot inform whether or not resale will be available or when it will begin.
Same-day tickets will not be sold for films which advance tickets have been sold out.

Tickets are non-refundable or cannot be exchanged.

Please close your browser and try again later.

The pre-school children are not admitted except for TIFF-Children screenings of Youth section.
*Children over 3 years old require a ticket.

In accordance with the Tokyo Metropolitan Government's Ordinance for the Sound Development of Youth, children under 18 years of age are not allowed to enter the theater between 23:00 and 4:00 the next morning. The same applies when accompanied by a parent or guardian.

About Receiving Tickets

The QR code for admission can be obtained at [Confirmation URL] 24 hours before the start of the screening.
You need confirmation number and phone number to obtain the QR code for admission.

Confirmation numbers will not be reissued.
Please bring your ID and visit the TIFF Ticket Center in front of Yurakucho Station after Oct. 24th.
We will confirm your identity and give you a ticket.

About Admission

Please obtain the QR code for admission from the [Confirmation URL] in the purchase completion email and present it to the staff at the entrance of the theater.
The QR code can be printed or displayed on a smartphone or tablet.
*Please bring your ID with you as we may need to verify your identity.

Fraudulent acts such as resale of tickets, ticket numbers and QR codes for commercial purposes are strictly prohibited.
If it is discovered that you have purchased a ticket from a source other than TIFF Official Website or TIFF Ticket Center in front of Yurakucho Station, you will be denied admission.

Please inquire the staff at the Ticket Support Desk located at the theater entrance area.
*You may be asked to present your ID to confirm your purchase.

To guests arriving with wheelchairs

The guide procedures and the number of wheelchair spaces available will vary depending on each theater. Please be sure to confirm prior to purchase.

Please refer to the page for information on wheelchair accessibility at each theater.

  • There are no seats installed in the wheelchair spaces.
  • Tickets for TIFF are not eligible for services at each venue.
  • There is no wheelchair area at Cine Switch Ginza.

Other Questions

TIFF screenings are not eligible for point services at each theater such as TOHO Cinemas Cinemileage.

Tickets for the Tokyo International Film Festival are not eligible for the parking ticket service at each venue.

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